Common questions and how to get help.
Click the Screenshot Annotate icon in your Chrome toolbar (or use the keyboard shortcut). Choose Full Page, Area Select, or Scrolling Page. The editor opens automatically.
The free plan includes all annotation tools: arrow, pen, highlight, shapes, text, step numbers, blur and eraser. You can download annotated images as PNG or JPEG at no cost.
Premium adds Smart Redact (auto-blur sensitive data), OCR Text Scan, Voice Notes, GIF Export, Resize, Studio Mockup, and cloud History with search and bulk delete.
Log in to your PayPal account → Payments → Manage Automatic Payments → find Screenshot Annotate → Cancel. Your premium access continues until the end of the billing period.
Images uploaded via the Share or History feature are stored for 30 days and then automatically deleted. You can also delete them manually from the History panel at any time.
Chrome restricts extensions on certain pages: the Chrome Web Store, chrome:// pages, and pages opened before the extension was installed. Try refreshing the tab or opening a new one.
Have a question not covered above? We typically reply within 24 hours.